Returns & Exchanges
At PERGOLUX, we want you to be completely satisfied with your outdoor living space; if your purchase doesn't meet your expectations, you can return your items within 14 days of delivery.
Initiate Your Request
Contact our customer service team via email with your order number and reason for return to receive a Return Authorization form.
Prepare for Pickup
Ensure all pergola components and accessories are securely repacked in their original, undamaged packaging to prevent transport damage.
Schedule Collection
Once your request is approved, our specialized logistics partner will contact you to schedule a convenient time for freight collection.
Inspection and Refund
After our warehouse team inspects the returned items for quality assurance, your refund will be processed to your original payment method within 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing